Return Policy
We are committed to providing products and services that meet your expectations. However, we understand that there may be times when you need to return an item. This Return Policy explains the conditions under which returns are accepted, how to initiate a return, and what to expect during the process.
By making a purchase from us, you agree to the terms outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
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The return request must be submitted within [7, 14, or 30] calendar days from the date of delivery.
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The item must be unused, undamaged, and in original condition.
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The item must be returned with all original packaging, tags, manuals, accessories, and receipts or proof of purchase.
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The item must not be part of a non-returnable category (listed below).
If your item does not meet these criteria, we reserve the right to deny the return or apply a restocking fee.
2. Non-Returnable Items
We do not accept returns for the following types of products:
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Perishable items (e.g., food, plants)
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Health and personal care products (e.g., cosmetics, hygiene items)
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Customized, monogrammed, or made-to-order products
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Gift cards, downloadable products, or digital services
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Sale or clearance items labeled as “Final Sale”
Please carefully review the product page before purchasing to determine return eligibility.
3. Return Process
To initiate a return, follow these steps:
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Contact Us: Email us at returns@[yourdomain].com or call [Your Customer Service Number] with your order number, reason for return, and photos (if applicable).
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Return Authorization: If your request is approved, you will receive a return authorization and instructions on how and where to send the item.
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Shipping the Item: Pack the item securely and send it to the return address provided. Unless the return is due to our error (damaged, defective, or incorrect product), the customer is responsible for the cost of return shipping.
We recommend using a tracked shipping method. We are not responsible for items lost or damaged in transit.
4. Damaged or Defective Products
If the product you received is defective, damaged, or incorrect, please contact us within 48–72 hours of delivery. Include photos of the damage or issue. We will offer a replacement, repair, or full refund at no additional cost to you.
5. Return Approval and Inspection
Once we receive your returned item, our quality control team will inspect it. We will notify you via email whether your return has been approved or rejected based on the item’s condition and return eligibility.
If approved, the return will proceed to the refund or exchange stage, as requested.
6. Refunds (If Applicable)
If your return is approved for a refund:
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The refund will be issued to the original payment method.
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Please allow 5–10 business days for the refund to appear in your account after processing.
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Original shipping fees are non-refundable, unless the return is due to our error.
If the return is denied or partially approved, we will explain the reason in writing and return the product if requested (additional shipping charges may apply).
7. Late Returns
Returns requested after the return window has expired will not be accepted. Please ensure that all return requests are made within the designated time frame.
8. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you wish to exchange a product for the same item, please contact us and follow the return process.
9. Contact Us
For questions about our return policy or to begin a return request, please contact:
Address: 24 Meadowbank Close, United Kingdom
Phone: +44 1234 578469
Email: contact@hottopixs
Website: https://hottopixs.com
We value your business and are here to help resolve any concerns you may have.